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Webinar Description

This presentation provides a roadmap of essential knowledge and skills for mental health clinicians working on police-partnered and non-police mobile crisis intervention teams (MCIT). Public outrage over police-involved deaths of people in mental health crisis has prompted governments to expand access to crisis services that offer a recovery-oriented alternative to traditional police-led community interventions. MCIT’s offer assessment and support for people in distress while averting escalation. This presentation is informed by crisis theory and intended for social workers, nurses, psychologists, students, and others interested learning about and working within these expanding intervention models.

The presentation will start with an overview of the history of mobile crisis intervention programs in North America and describe variations in model structures across jurisdictions. A brief literature review of research evaluating the efficacy of these programs will be included. This will lead into a review of 11 practice skills for workers on these teams. These skills include the capacity to engage of complex clients, de-escalate tension, assess risk in the community, plan for safety, provide brief addiction counselling, diffuse interpersonal conflict, link clients with community resources, advocacy, challenge systemic racism, build constructive relationships, and document services with awareness of relevant legislation. The practice insights discussed in this presentation are relevant to preventing harm and loss of life while facilitating engagement between clients and mental health services.

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Amar Ghelani is a registered social worker, PhD Candidate, and instructor with the Wilfrid Laurier Faculty of Social Work in Ontario, Canada. He has over 16 years of social work practice experience in crisis intervention, addiction rehabilitation, shelters, prisons, schools, outpatient mental health, and healthcare settings. He has extensive practice experience in crisis intervention, worked on a police-partnered mobile crisis intervention team, and published research in this area.


Knowledge and skills for Mobile Crisis Intervention Workers

Trainer: Amar Ghelani MSW, RSW, PhD Candidate

Background – 40 minutes

What is a crisis and what are Mobile Crisis Intervention Teams (MCIT’s)?

Why are these teams needed?

Historical overview of police-co-response and non-police crisis intervention programs in North America

Variations in model structures across jurisdictions

A review of research evaluating the efficacy of MCIT’s


Breakout room discussion – What skills do you think are needed to effectively intervene in community mental health crisis situations? - 10 minutes


 Knowledge and Skills for MCIT – 60 minutes

Engaging complex clients

De-escalating tense situations

Assess for risk to harm self or others,

Safety planning in the community

Brief addiction counselling,

Diffusing interpersonal conflict,

Linking to community resources

Building constructive relationships

Documenting services with awareness of relevant legislation


Breakout room discussion – What community services are needed to ensure these programs are effective? – 10 minutes


 Broader Contextual issues – 30 minutes

A continuum of community crisis services

Challenging systemic racism

Need for advocacy to promote systemic change


Review and Summary - 10 minutes

Question and Answer period – 20 minutes

Learning Objectives:

  • Participants will know the the history, structure, and efficacy of mobile crisis intervention programs
  • Participants will be able to assess risk and engage clients presenting with risks to harm themselves or others in non-traditional, community settings.
  • Participants will have an awareness of intervention methods including de-escalation, safety planning, conflict management, and addiction counselling in non-traditional, community settings.
This presentation is open to:
  • Social Workers
  • Professional Counselors
  • Therapists
  • Psychologists
  • Licensed Mental Health Practitioners
  • Other professionals interacting with populations engaged in mental health based services
This online class is offered at an intermediate level ,and is beneficial for an intermediate level clinician:
  • New practitioners who wish to gain enhanced insight surrounding the topic
  • Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
  • Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
  • Managers seeking to broaden micro and/or macro perspectives

Official information:

Refunds: Registrants who are unable to attend a Thrapy Express seminar or live webinars may ask for, and will receive, a credit or refund (your choice). Refund requests will be processed within 3 business days. When an attendee knows in advance that they are unable to attend we ask that they inform Thrapy Express ahead of time by emailing [email protected] or by calling or texting (631) 202-1010 this allows us to free up the spot in the training in the event that a training is at or near capacity.
Disability Access: If you require ADA accommodations, please contact our office 30 days or more before the event. We cannot ensure accommodations without adequate prior notification.
Please Note: Licensing Boards change regulations often, and while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling.
The grievance policy for trainings provided by the NEFESH INTERNATIONAL is available here
Satisfactory Completion: Participants must have paid the tuition fee, logged in and out each day, attended the entire webinar, and completed an evaluation to receive a certificate (If this is a pre-recorded program, a post-test with a passing grade of 80% to receive a certificate.) Failure to log in or out will result in forfeiture of credit for the entire course. No exceptions will be made. Partial credit is not available. Certificates are available after satisfactory course completion by clicking here
Participants will receive their certificate electronically upon completion of the webinar and course evaluation form.
There is no conflict of interest or commercial support for this program.
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