4 Hours, 0 Minutes     Previously Recorded    Veronica Powell, PhD, LPC
4 CEs
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Webinar Description

Living in the pandemic has exposed lots of relationship challenges on a personal and professional level, poor communication being one of them. The COVID-19 pandemic resulted in exponential growth in teletherapy services. This paradigm shift did not require training in delivering telehealth services and came without uniform standards of practice. However, it is acknowledged that mental health professionals providing telehealth services need advanced communication skills.

This communication’s skill building training will introduce clinicians to the Kendall’s Life Languages System of Communication, also known as the 7 Life Languages™ Profile (Kendall & Kendall, 2019). This communication tool captures how people communicate based on how they act, think, and feel. Clinicians will learn the concept of conscious communication, which will help them to listen with empathy, speak responsibly, build relationship equity with their clients, and help clients effectively manage conflict.


Veronica Powell, PhD, LPC. has practiced as a Behavioral Health Clinician and trainer for more than 25 years, Dr. Powell's mission is to transform the lives of her clients so that they will experience sustained holistic emotional, mental and behavioral health growth. She describes herself as an "Educator of Life" with expertise in the areas of trauma informed care, substance abuse, communication and emotional intelligence.





Overview of state of Teletherapy Services in Mental Health

15 minutes

Introduction to the 7 Life Languages 

  • What are the 7 Life Languages and How they will be used to help you to Grow in your communication self-awareness
  • Discover the drivers behind your preferred communication style
  • Recognize the communication style of others 
  • Explore your strengths, opportunities for growth and navigate distress patterns

30 minutes

Unpacking the Life Languages Profile (Character, Communication, Effectiveness) 

  • Introduction to Character Based Communication 
  • Discuss descending order of 7 Life Languages from your primary language to less dominant language
  • Understand how we tend to process incoming or outgoing communication based on our actions, feelings and thinking (AFT)

30 minutes

What Life Languages can do for you?

  • Applying Life Languages in Teletherapy environment

15 minutes

Barriers to Effective Communication in Teletherapy environment

  • Distress Levels identified by each Life Language 
  • Tone sets the Tone
  • Listening Barriers

30 minutes


10 minutes

Activity: Group Case Study

30 minutes

What is Conscious Communication?

15 minutes

Keys to Communication Success

10 minutes

Activity: Role Play-Teletherapy Session

20 minutes


10 minutes

Communication Blue Print 

10 minutes

Q & A Next Steps/ Action Plan

15 minutes

Learning Objectives:

  • Participants will be able to discuss and gain awareness of their communication languages.
  • Participants will be able to identify and understand the communication languages of others.
  • Participants will be able to engage in conscious communication in the teletherapy setting.
  • Participants will be able to identify and apply the four keys to communication success.
This presentation is open to:
  • Social Workers
  • Professional Counselors
  • Therapists
  • Psychologists
  • Licensed Mental Health Practitioners
  • Other professionals interacting with populations engaged in mental health based services
This online class is offered at an intermediate level ,and is beneficial for an intermediate level clinician:
  • New practitioners who wish to gain enhanced insight surrounding the topic
  • Experienced practitioners who seek to increase and expand fundamental knowledge surrounding the subject matter
  • Advanced practitioners seeking to review concepts and reinforce practice skills and/or access additional consultation
  • Managers seeking to broaden micro and/or macro perspectives

Course Length: 4 Hours

This Webinar Offers 4 Continuing Education Credits
This webinar is recorded and will not grant live credits.

    • CE You! is an approved sponsor of the Maryland Board of Social Work Examiners for continuing education credits for licensed social workers in Maryland. CE You! maintains responsibility for this program..

Official information:

Refunds: Registrants who are unable to attend a Thrapy Express seminar or live webinars may ask for, and will receive, a credit or refund (your choice). Refund requests will be processed within 3 business days. When an attendee knows in advance that they are unable to attend we ask that they inform Thrapy Express ahead of time by emailing [email protected] or by calling or texting (631) 202-1010 this allows us to free up the spot in the training in the event that a training is at or near capacity.
Disability Access: If you require ADA accommodations, please contact our office 30 days or more before the event. We cannot ensure accommodations without adequate prior notification.
Please Note: Licensing Boards change regulations often, and while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling.
The grievance policy for trainings provided by the NEFESH INTERNATIONAL is available here
Satisfactory Completion: Participants must have paid the tuition fee, logged in and out each day, attended the entire webinar, and completed an evaluation to receive a certificate (If this is a pre-recorded program, a post-test with a passing grade of 80% to receive a certificate.) Failure to log in or out will result in forfeiture of credit for the entire course. No exceptions will be made. Partial credit is not available. Certificates are available after satisfactory course completion by clicking here
Participants will receive their certificate electronically upon completion of the webinar and course evaluation form.
There is no conflict of interest or commercial support for this program.
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